FAQs

Is the free tier time limited or asset limited?

No. It is not a trial. There is no cap on the number of assets, and export is always available, so your data is never held hostage.

What is the difference between the free and paid tiers?

The free tier is the full register for a single administrator, including two-factor authentication, backups and every email option. The paid Team plans add the team and compliance features: multiple users with roles, single sign-on, an org-wide audit log, the custom report builder, scheduled reports and API access. Plans differ only by how many people you need.

Can I run more than one organisation on an install?

Yes, as a paid add-on. Each organisation gets its own register, people and settings, which suits MSPs and group companies. The free tier and every Team plan include one organisation; the add-on raises that to 5, 15 or 50 organisations. Buy it on the pricing page.

What are the beta features?

Device sync (pull managed devices from Microsoft Intune or Jamf into a review queue) and the Microsoft Entra ID people import. They are free while in beta and enabled with a key requested from [email protected], so we know who is testing and can act on feedback.

What counts as a seat?

A person with a login and a role: Admin, Editor or Viewer. People you only track (staff an asset is assigned to) and the assets themselves do not use a seat, so a small IT team can manage thousands of assets on a handful of seats.

Does Tagaris track accessories, components and consumables?

Yes. Accessories are stock checked out to people (docks, mice, bags), components are stock installed into assets (memory, drives), and consumables are issued stock that counts down (toner, cables). Each has quantities and a minimum-stock threshold, and low stock is flagged in the daily digest.

Can I create custom asset statuses and fields?

Yes. Custom status labels give a status your own name and colour on top of a built-in behaviour, so filters, alerts and reports keep working. Custom fields are defined per organisation and recorded on each asset. Both are on the free tier, as are maintenance records, straight-line depreciation and the physical audit workflow.

How does Tagaris compare with Snipe-IT?

They solve the same problem and share the same shapes: assets with a dated history, accessories, components and consumables, custom fields and statuses, QR labels. Snipe-IT is open source, free for any number of users, and has a large community and a hosted option. If you need free multi-user access or your policy requires open source, it is the better fit.

Tagaris is a smaller install with backups, restore and reporting built in, and support comes from the developer. The full side-by-side is at Tagaris vs Snipe-IT. Moving your register between the two is a CSV export and import; see Switching from Snipe-IT.

Is there a mobile app?

Yes. Tagaris for iOS (iPhone and iPad) is on the App Store. It pairs with your own server, signs in the same way as the browser (including two-factor and single sign-on), and scans QR labels to look up, move and audit assets, or add new ones. An Android app is in development. Scanning a printed label with any phone camera also opens the asset's page in the browser.

How quickly do I get my licence key?

Within a few minutes of checkout, by email. If it has not arrived after an hour, check your spam folder, then email [email protected] and we will send it by hand.

Does a licence phone home?

Applying a key contacts our licensing service once, to activate the install and collect a signed certificate. After that, checking the licence is offline: the certificate is verified on your own server with Ed25519 and day to day use never contacts us about the licence. An air-gapped server can use a licence file instead, which needs no internet at all.

A monthly subscription is the one exception: it makes a small daily check to confirm the subscription is still active, since that is how a cancellation takes effect. If you want no licensing calls at all, choose an annual licence. More on the licensing page.

What happens if a licence lapses?

The paid features switch off and the instance reverts to the free plan, which allows a single user. Paid features (including single sign-on) switch off at expiry itself; the 14-day grace period covers password sign-in for existing users while the admin is warned to renew.

After that, the owner keeps access and any others are suspended, not deleted. Renewing restores everyone at once. Your data is untouched and export still works throughout. See the licensing page for the detail.

How do I pay?

Team plans are billed yearly or monthly through Stripe, with a customer portal to manage the subscription. The multi-organisation add-on is billed yearly the same way. For more than 50 seats or 50 organisations, contact us.

How do I run it?

By default, two containers, the app and a PostgreSQL database, on a small VPS with about 1 GB of memory. Save the compose file and environment file from the install guide, set a secret, and run docker compose up. The full guide is in the documentation.

Can I run it in a single container, or use my own database?

Yes. As well as the standard two-container setup, there is a self-contained image with PostgreSQL built in, one container that suits Unraid and single-machine installs, and you can instead point the app at a PostgreSQL server you already run. Each has its own guide in the documentation.

Do you offer a hosted version?

Yes, on request. Self-hosting is the primary way to run Tagaris, and if you would rather not run a server we can host a managed instance for you. Email [email protected] with what you need and we will quote.

Can I import from Snipe-IT or another system?

Yes. The asset importer has presets for Snipe-IT and Halo that recognise their column names and translate their status values, with manual column mapping as the safety net, and every import runs as a dry-run preview first. The people importer reads Snipe-IT and Halo user exports too, or pulls people from Microsoft Entra ID. The steps are in Switching from Snipe-IT.

Where does my data live?

On your own server. Goodhall Solutions never receives your register: the only default outbound call is a daily check for a newer version, which sends the version number and nothing else and can be switched off. You can export the whole register to CSV or JSON at any time, so you are never locked in.