FAQs

Is the free tier time limited or asset limited?

No. It is not a trial. There is no cap on the number of assets, and export is always available, so your data is never held hostage.

What is the difference between the free and paid tiers?

The free tier is the full register for a single administrator, including two-factor authentication, backups and every email option. The paid Team plans add the team and compliance features: multiple users with roles, single sign-on, an org-wide audit log, the custom report builder, scheduled reports and API access. Plans differ only by how many people you need.

Can I run more than one organisation on an install?

Yes, as a paid add-on. Each organisation gets its own register, people and settings, which suits MSPs and group companies. The free tier and every Team plan include one organisation; the add-on removes that limit. Contact us to add it to a plan.

What are the beta features?

Device sync (pull managed devices from Microsoft Intune or Jamf into a review queue) and the Microsoft Entra ID people import. They are free while in beta and enabled with a key requested from [email protected], so we know who is testing and can act on feedback.

What counts as a seat?

A person with a login and a role: Admin, Editor or Viewer. People you only track (staff an asset is assigned to) and the assets themselves do not use a seat, so a small IT team can manage thousands of assets on a handful of seats.

Is there a hosted version?

Not yet. Tagaris is self-hosted only today: you run it, you keep the data. A managed, hosted option is on the roadmap. You can register interest on the pricing page.

How quickly do I get my licence key?

Within a few minutes of checkout, by email. If it has not arrived after an hour, check your spam folder, then email [email protected] and we will send it by hand.

Does a licence phone home?

Applying a key contacts our licensing service once, to activate the install and collect a signed certificate. After that, checking the licence is offline: the certificate is verified on your own server with Ed25519 and day to day use never contacts us. An air-gapped server can use a licence file instead, which needs no internet at all.

A monthly subscription is the one exception: it makes a small daily check to confirm the subscription is still active, since that is how a cancellation takes effect. If you want zero outbound calls, choose an annual licence. More on the licensing page.

What happens if a licence lapses?

The paid features switch off and the instance reverts to the free plan, which allows a single user. Paid features (including single sign-on) switch off at expiry itself; the 14-day grace period covers password sign-in for existing users while the admin is warned to renew.

After that, the owner keeps access and any others are suspended, not deleted. Renewing restores everyone at once. Your data is untouched and export still works throughout. See the licensing page for the detail.

How do I pay?

Team plans are billed yearly or monthly through Stripe, with a customer portal to manage the subscription. For more than 50 seats or the multiple organisations add-on, contact us and we will tailor it.

How do I run it?

Two containers, the app and a PostgreSQL database, on a small VPS with about 1 GB of memory. Copy the example environment file, set a secret, and run docker compose up. The full guide is in the documentation.

Where does my data live?

On your own server. A self-hosted instance makes no third-party calls by default, and you can export the whole register to CSV or JSON at any time, so you are never locked in.