FAQs

Is the free tier time limited or asset limited?

No. It is not a trial. There is no cap on the number of assets, and export is always available, so your data is never held hostage.

What is the difference between the free and paid tiers?

The number of people who can change things. Every feature is on every plan, including single sign-on, the audit log, the custom report builder, scheduled reports, API access, issues and purchasing. The free tier is the install owner plus unlimited view-only people, in one organisation. A Team licence adds seats (5, 10, 25 or 50) for the people who edit: Admins, Editors, or view-only people given a particular job through an access group.

Do view-only people cost anything?

No. View-only people are free and unlimited on every plan, the free plan included. View only means exactly that: look and search. Give a view-only person a permission through an access group and they use a seat.

Is the setup account a seat?

No. The install owner, the account the setup wizard made, is never a seat and is not counted. A five seat plan is the owner plus five people who change things. Setting up single sign-on does not count the same person twice.

Can I run more than one organisation on an install?

Yes, as a paid add-on. Each organisation gets its own register, people and settings, which suits MSPs and group companies. The free tier and every Team plan include one organisation; the add-on raises that to 5, 15 or 50 organisations. Buy it on the pricing page.

Which features are still in testing?

Device sync (pull managed devices from Microsoft Intune or Jamf into a review queue) and the Microsoft Entra ID people import. They are free and open on every plan, with no key to request. They have not yet been proven across a range of real tenants, so tell [email protected] how they behave on yours.

What counts as a seat?

Anyone who can change something: an Admin, an Editor, or a view-only person given a permission through an access group. View-only people, the install owner, the people you only track (staff an asset is assigned to) and the assets themselves do not use a seat, so a small IT team can manage thousands of assets on a handful of seats.

Can I limit someone to one site?

Yes. On the users list, tick the sites a person may see. Each covers everything under it, and what is placed at another site is hidden from their lists, pages, search, dashboard, reports, exports, the mobile app and their personal API key. Administrators always see everything. The detail is in roles and access.

Does Tagaris track accessories, components and consumables?

Yes. Accessories are stock checked out to people (docks, mice, bags), components are stock installed into assets (memory, drives), and consumables are issued stock that counts down (toner, cables). Each has quantities and a minimum-stock threshold, and low stock is flagged in the daily digest.

Can I create custom asset statuses and fields?

Yes. Custom status labels give a status your own name and colour on top of a built-in behaviour, so filters, alerts and reports keep working. Custom fields are defined per organisation and recorded on each asset. Both are on the free tier, as are maintenance records, straight-line depreciation and the physical audit workflow.

Can staff report faults without a login?

Yes. Switch on the staff form under Settings, Issues, and anyone with the link can report an issue. Scanning an asset's QR label while signed out offers the form for that item, and the form can have a hostname of its own. It shows nothing from the register. See issues and the staff form.

How does Tagaris compare with Snipe-IT?

They solve the same problem and share the same shapes: assets with a dated history, accessories, components and consumables, custom fields and statuses, QR labels. Snipe-IT is open source, free for any number of users, and has a large community and a hosted option. If you need several editors without paying or your policy requires open source, it is the better fit.

Tagaris is a smaller install with backups, restore, reporting, issues and purchasing built in, and support comes from the developer. The full side-by-side is at Tagaris vs Snipe-IT. The migration page reads a Snipe-IT through its API and brings the whole register across; see Switching from Snipe-IT.

We already have an RMM. Why would we use this as well?

An RMM tells you whether a machine is working. A register tells you whether you own it. An RMM inventories the devices its agent can reach, so it leaves out monitors, docks, printers, network kit, anything not issued yet and anything already withdrawn, and it holds no purchase price, warranty date, depreciation or record of who signed for what. It is also a live view: retire a machine and it drops off, and the history goes with it.

Most teams run both. Intune and Jamf sync into the register directly, any RMM that exports CSV goes through the importer, and view-only logins are free, so finance and auditors can see the list without an RMM login. The full answer is at IT asset register vs RMM.

Is there a mobile app?

Yes. Tagaris for iOS (iPhone and iPad) is on the App Store and Tagaris for Android is on Google Play. It pairs with your own server, signs in the same way as the browser (including two-factor and single sign-on), and scans QR labels to look up, move and audit assets, or add new ones. Scanning a printed label with any phone camera also opens the asset's page in the browser.

How quickly do I get my licence key?

Within a few minutes of checkout, by email. If it has not arrived after an hour, check your spam folder, then email [email protected] and we will send it by hand.

Does a licence phone home?

Applying a key contacts our licensing service once, to activate the install and collect a signed certificate. After that, checking the licence is offline: the certificate is verified on your own server with Ed25519 and day to day use never contacts us about the licence. An air-gapped server can use a licence file instead, which needs no internet at all.

A monthly subscription is the one exception: it makes a small daily check to confirm the subscription is still active, since that is how a cancellation takes effect. If you want no licensing calls at all, choose an annual licence. More on the licensing page.

What happens if a licence lapses?

The register and every feature keep working, single sign-on included, and nothing is deleted. A 14 day grace period follows expiry, during which the admin is warned to renew.

After that, the install returns to the free plan: the owner and the view-only people carry on, and the other seat holders are paused, not deleted. Renewing restores everyone at once. Export always works. See the licensing page for the detail.

How do I pay?

Team plans are billed yearly or monthly through Stripe, with a customer portal to manage the subscription. The multi-organisation add-on is billed yearly the same way. For more than 50 seats or 50 organisations, contact us.

How do I run it?

By default, two containers, the app and a PostgreSQL database, on a small VPS with about 1 GB of memory. Save the compose file and environment file from the install guide, set a secret, and run docker compose up. The full guide is in the documentation.

Can I run it in a single container, or use my own database?

Yes. As well as the standard two-container setup, there is a self-contained image with PostgreSQL built in, one container that suits Unraid and single-machine installs, and you can instead point the app at a PostgreSQL server you already run. Each has its own guide in the documentation.

Do you offer a hosted version?

Yes, on request. Self-hosting is the primary way to run Tagaris, and if you would rather not run a server we can host a managed instance for you. Email [email protected] with what you need and we will quote.

Can I import from Snipe-IT or another system?

Yes. From Snipe-IT or GLPI, the migration page reads the old system through its API and brings the whole register across, with a preview first; running it again creates nothing that is already there. From anything else, the CSV importer has presets for Snipe-IT and Halo, with manual column mapping as the safety net and a dry-run preview. The people importer reads Snipe-IT and Halo user exports too, or pulls people from Microsoft Entra ID. The steps are in Switching from Snipe-IT and Switching from GLPI.

Where does my data live?

On your own server. Goodhall Solutions never receives your register: the only default outbound call is a daily check for a newer version, which sends the version number, a random install identifier and the month the server was set up and can be switched off. You can export the whole register to CSV or JSON at any time, so you are never locked in.