Refund policy
This policy covers refunds and cancellations for Tagaris paid plans. It sits alongside our Terms of Use. The self-hosted free tier is free to use and is not affected by this policy.
1. 14-day goodwill refund
If a new paid plan is not right for you, tell us within 14 days of your first payment and we will refund that payment in full. This applies to your first payment on a plan, not to later renewals.
2. Renewals
A subscription renews automatically each period until you cancel it. Renewal payments are not automatically refundable. To avoid a renewal, cancel before the renewal date. Cancelling stops the next payment; your paid features keep working until the current licence key expires, and your asset data is not affected.
As a gesture of goodwill we may refund a renewal charged within the last 30 days if you contact us promptly and have not used the new period.
3. How to request a refund
Email [email protected] from the address on the account, with your order or customer reference. We aim to process approved refunds within 14 working days, to the original payment method.
4. Faults
If the software has a fault we cannot resolve in a reasonable time, contact us and we will agree a fair resolution, which may include a refund for the affected period.
5. Your statutory rights
Nothing in this policy affects any statutory rights you have that cannot be excluded.
Contact
If you have any questions about refunds or cancellations, contact us at [email protected].
Goodhall Solutions Ltd
Company number: 17058612
Registered office: 55 Longsmith Street, Gloucester, England, GL1 2HT